I just read an article that sites good listening as a key skill for effective managers. While the premise is valuable, the article lacked specific examples of how to listen. And that, in my experience, is the problem.
How does one learn to be a good listener? Where is that taught? When I got my masters in counseling, we had to take a course called Empathic Listening. There, we were shown how to mirror a person, how to reflect back what we thought they said, and how to ask open-ended questions. Do managers ever receive that kind of training? Would they want to practice those skills?
I’m going to seek examples of good listening today and jot them down so I can offer concrete scenarios to anyone who wants to listen. Do you have examples of good listening in your life?