Very often the situations at work that seem the most “broken” can be at least partially repaired by opening your business tool box.
What is that you ask? It’s the conceptual “box” that holds a variety of business tools; tools that can be used in business interactions. The average business tool box contains job descriptions, office procedures, company policies, meeting agendas, and all kinds of documentation. Your business tool box may contain emails, time sheets, departmental goals and employee evaluation forms.
You have a meeting with someone who makes you nervous? Open your tool box and pull out a meeting agenda. Preparing a list of the items you want to cover with this person will help both of you get more out of the meeting.
Is there a person at work whose behavior seems wildly inappropriate? Open up your tool box and pull out the documentation tool. Keep a clear record of your transactions — what the other person says, does and communicates to you. If you want proof of this colleague’s crazy behavior, documentation is the tool that will help you most.
What is your challenge today? Look at your business tools and see which ones can come to your aid.