Are You Working in a Trustworthy Environment?

One of the things that can be more difficult to establish when we work remotely or in hybrid situations is a feeling of trust. Because we can’t see each other, it’s harder to verify what is really going on.
In this podcast, Kathi and Katherine examine the qualities of two kinds of work environments: Trustworthy and lacking trust. Join us and see which one you relate to.

Dealing with Uncertainty at Work

The world is changing at a rapid pace. The pandemic shook up the way we do business, our work routines, and how we think about our lives. Add war, inflation, political unrest, and climate change, and you’ve got a lot of uncertainty. In this episode of My Crazy Office, Kathi and Katherine offer concrete ways to manage uncertainty on the job and in general.

We Hire for Skill and Pay for Personality

It’s not enough to hire someone with the right skill set. You want to hire the right personality — for your company and the job. In this My Crazy Office episode, Kathi and Katherine discuss why personality, in the form of work ethic, professional behavior, and interpersonal skills, is what employers really pay for.

#3: Unrealistic Expectations – My Crazy Office, Season 9

Kathi and Katherine talk about unrealistic expectations on this week’s episode of the My Crazy Office podcast.

First we give advice to someone whose boss makes promises to clients that cause his staff to overwork themselves.

Then we examine what a manager should do if they keep taking on demanding projects to keep the staff employed.

Returning to the Office – Will Not Be Business As Usual

In the post COVID world, a return to the way things were in our traditional workplace is most likely not possible. The new standards of how we work at an office are being set for at least the next one to two years, or is it forever?

Is having an office space necessary?

Will we return to the office at all? Between 2005-2007 we saw a 5% increase in remote workers and by 2019 43% of Americans said they worked remotely occasionally. Today most of us are experiencing firsthand working from home.  How many of you are realizing that not having to commute is a nice way to go? From my perch, I am hearing that many of you are disinterested in going back to the way things were.

We are also bound to hear that office hours are a thing of the past, as workers will be forced into staggered hours to allow for the safety of six feet of separation between people. The normalization of fewer workers in the office on any given day may mean that less space is required.

Are open floor plans over?

I never understood how anyone thought the open floor plan was a good work environment. Now it looks like a bad fad that has become downright dangerous. Like shag carpet, that trend is over and out, and I’m not sad about it. Originally the thought behind this design was that clustered seating would encourage collaboration.   Instead, it fostered conflict and disruption to the point of a distracted workforce. Bye, Bye.

Business Travel – when is it necessary?

Last year before the pandemic, 62% of American workers traveled to another state for work. That means that roughly 1.1 million people traveled for business each day. Now, this once normal version of work in which we travel distances for face-to-face meetings is not going to return for some time, if ever. Video conferencing is working for now; the cost and logistics around business travel may be prohibitive – not to mention the cost to our environment.

Companies Must Embrace Civic Engagement and Social Responsibility

If there is one lesson to take away from a worldwide pandemic, it’s the fact that we are all connected.  It’s time to understand that we have a moral and ethical obligation not only to ourselves and our workers, but also to humanity. Companies who have always addressed the broader concerns for humanity will be on-purpose while other organizations will have to figure out their place in this new normal. I believe this will matter. Think outside of your community and client base to how you can help make a difference.

Being Authentic at Work

Let’s stop pretending that work and life exist in separate spheres. I’m not talking about work-life balance I’m talking about being more authentic and free to be yourself at work. Now that we are all videoconferencing from home, we are seeing how our co-workers live. Perhaps you are seeing your colleagues’ pets and kids and extended family. Maybe you are learning more about your coworkers’ hobbies or taste in art. These are all things that you might not have been exposed to in the past. The opportunity here is to realize that people are not disembodied humans who come to work. We are whole people with whole lives. This is a moment where we could get to know one another differently.

Kathi Elster – Executive Coach and co-owner of K Squared Enterprises.

Contact us at for any further help around this topic.

Finding the Essential in Your Work – The Measure of Who We Are is How We Make Ourselves Useful in Chaos

During this pandemic, it’s our essential workers who can travel and physically go to work while the rest of us shelter at home. We naturally and deservingly celebrate these dedicated and courageous members of our workforce. We are forever grateful to our medical workers, police and firefighters, EMT’s, transit workers, mailmen, package delivery folks, food delivery people, supermarket personnel, liquor store workers, military etc.

If you are not considered an essential worker today, that does not mean your work is not important and essential at other times. But, many of my clients are wondering how they can be of service at this time. Some are feeling sad that their work is not needed, and some are discovering what can be essential in what they are doing.

How do you become essential? By making your product or service useful to your customers at this time.

For example, you may want to offer your product or service at a very low cost today in order to insure business in the future. If you have a product, it might be time to put that product on sale to make it more desirable. If you are a hairstylist, fitness trainer or home organizer, you may want to reach out to your clients and see if you can help them do some maintenance with a video call. 

If you are a travel professional, it could be time to reach out to your customers and talk about future trends, or get them excited about what’s next. It’s best to stay in touch. Remember out of sight before you become out of mind.

Ask yourself:   

  • What will my customers need when we emerge – immediate & long term?
  • Should we package our work differently – maybe online?
  • Should we redesign our pricing to incentivize for a while?
  • How can we celebrate our business as essential and necessary?  
  • How can we make it available immediately for service or delivery?
  • How can we celebrate our customers with something that is essential? 

Think out of the box and be generous. Think Strategically:

  • Be useful
  • Be helpful
  • Be grateful
  • Be forward thinking
  • Be resourceful
  • Be creative and original

We are all in this together, and together we will get through this. All of our customers and clients will once again need us more then they need at this time. Business will resume. The economy will come back, and so will our work.

Kathi Elster – Executive Coach and co-owner of K Squared Enterprises.

Contact us at for any further help around this topic.

#42: Entertainment, Alcohol and Sales – My Crazy Office, Season 6

Kathi and Katherine talk about entertainment on this week’s episode of the My Crazy Office podcast.

First we give advice to a boss concerned with alcohol consumption by staff and their lack of limits.

Then we discuss what to do if your boss sets a bad example by excessive drinking or partying?

Delegating: My Crazy Office Overtime, Season 6

Kathi and Katherine talk about delegation on this week’s My Crazy Office Overtime show.

Why is delegating so difficult?

Listen to this week’s podcast here.