Attacked By a Toxic Client?

On this My Crazy Office podcast, Kathi and Katherine address a challenging situation: What do you do if you are attacked by a toxic client? They start with a question from someone who has experienced just that — being aggressively attacked by a client during a meeting. Kathi and Katherine talk about how to recover from this kind of difficult situation and how to manage the client going forward.

Is Your Anger Backfiring with Your Staff?

On this episode of My Crazy Office, Kathi and Katherine ask an important question of anyone who manages people: Is you anger backfiring with your staff? They start with a question from someone whose angry reactions to under-performing employees are hurting their reputation at work. Kathi and Katherine discuss what managers can do instead of getting angry when employees under-perform.

#19: Interview Behavior – My Crazy Office, Season 8

Kathi and Katherine talk about interview behavior on this week’s episode of the My Crazy Office podcast.

First we give advice to an interviewee who finds that his anger at his current job is leaking into his interviews.

Then we discuss how a manager can conduct an effective interview if they have never been trained.

Is Someone Getting on Your Last Nerve?

My husband was noticeably irritated with me last night. He said that I was “yawn talking.” Do you know what yawn talking is? It’s when you keep talking even as you yawn. Apparently, I’ve been doing that a lot lately, and it’s extremely annoying.

My initial reaction after being accused of “yawn talking,” was to strike back. If I do that, then he “burp talks.” But that isn’t really the point. The point is, we’ve been sheltering in place for too long, and we’re getting on each other’s nerves. Critical words, verbal tics, grating habits, and nonverbal gestures that we might normally have shrugged off are getting to us.

You may find yourself in a similar situation. Over the past couple of weeks, I’ve heard numerous complaints from my clients about other people’s bad behavior. It could be a boss who is making more-than-usual unreasonable demands. A family member who is acting out. A coworker who is chronically late – even for Zoom meetings. Perhaps you have an upstairs neighbor who is playing loud music or moving furniture late at night.

None of these may be new behaviors, but they feel more irritating today. It’s the emotional by-product of extended captivity in the name of staying safe.

If your nerves are frayed, your temper is quick, and you feel overly reactive to the behavior of others, you are not alone. The question is, what can we do to calm our systems down?

Here are a few tips:

Shift your energy – I’ve said it before, and I will say it again. Confined living creates pent up energy which needs to be released one way or another. Run, jog, dance, squirm, have a pillow fight, take a bath, step outside, take ten deep breaths. Do something to shift the energy and relax your system. The more rigorous the movement, the better the release.

Ask yourself, “how important is it?” – If someone criticizes you, interrupts you, ignores you, makes a sarcastic remark, or offends you in some way, try to pause and ask yourself if it’s worth getting upset about. Is this a matter of life or death? Is your welfare truly threatened by this person/event/remark?

Let someone talk you off of the ledge – Sometimes you may know that you are over-reacting but you can’t help yourself. At these times, it’s smart to call a trusted friend or confidante, voice your complaint, and let them calm you down.

Try to find the humor – This isn’t always easy, but it’s well worth the effort. I am forever grateful to those people who can find the humor in difficult moments. Laughter relaxes the nervous system and puts small problems in their proper perspective. If you can find what’s funny in a tense exchange, both parties will benefit.

There is no miracle cure for our frayed nerves at this time. We don’t know exactly when we will be less confined, more mobile, less fearful. While we do our best to manage our lives during the pandemic, let’s all commit to doing what we can to soothe our over-worked nerves.

Katherine Crowley – Career Therapist and co-owner of K Squared Enterprises

Contact us at for any further help around this topic.

Anger At Work: My Crazy Office Overtime, Season 7

Kathi and Katherine talk about anger at work on this week’s My Crazy Office Overtime show.

Are you angry at yourself at work?

Listen to this week’s podcast here.

Managing Your Own Anger: My Crazy Office Overtime, Season 6

Kathi and Katherine talk about anger management on this week’s My Crazy Office Overtime show.

How can you manage your own anger at work?

Listen to this week’s podcast here.

#14: From Calm To Rage – My Crazy Office, Season 6

Kathi and Katherine talk about anger on this week’s episode of the My Crazy Office podcast.

First we give advice on how to deal with a boss that goes from friendly to angry.

Then we discuss how to cope with anger in the workplace.

Are You Mad At Your Career Choice?: My Crazy Office Overtime, Season 5

Kathi and Katherine talk about career choice on this week’s My Crazy Office Overtime episode.

Are you experiencing anger and resentment at your career choice?

Listen to this week’s podcast for advice here.