Are You Your Last Priority?

If you are a hardworking, career-minded professional, you may be very good at taking care of others, and not so good at taking care of yourself. In this podcast, Kathi and Katherine address what it looks like if you are the last priority at your job and in your life, and how to take steps to change that.

Do You Have Staff Who Are Afraid to Return to the Office?

In just a matter of days, the coronavirus pushed people inside their homes, accelerating a digital transformation around the world.

Getting workers out of their homes and back into offices is going to prove harder. According to a new survey by researchers at India-based workplace services firm Ionotrics and San Diego–based Global Workplace Analytics:

77 percent of the workforce wants to continue to work from home at least part of the time once the pandemic is over. That’s up from 60 percent one month ago. That’s a 132 percent increase from before the coronavirus crisis, according to the Work-from-Home Experience Survey in which more than 2,600 employees from around the world participated.

As the country is opening up, employees are faced with a decision – do they go back to the office or not? Many of my clients are telling me that members of their staff are fearful about returning. Compassion still reigns. You may have to consider each person, and the factors that they are grappling with. If you have a staff member who fits into any of the following categories, their return will most likely be delayed:

  • They have kids at home who need home schooling
  • They have underlying health concerns
  • They are over the age of 60
  • They live in a metro city and use public transportation

In some states, employees who fit into one of these categories may qualify for unemployment – if they must return to the office and are not able to. Other employees most likely need reassurance and to be listened to. It’s important to calm nerves and listen to staff concerns. Here are some guiding principles:

  • Ask your staff what they need in order to return to the office safely.
  • Plan and communicate how you are preparing the office for their return
    • Cleaning – Describe your ongoing plan for keeping the office clean from Covid 19
    • Spacing – Follow the CDC’s guidelines for distance in the office
    • Wearing facemasks and gloves – Will you be supplying them or do they need to bring their own?
    • Rotating schedules – 2 days in, 2 days at home. Think low capacity
      commuting before or after rush hours.
    • Change in dress code – I’m going to predict that the workplace is about to get really casual
  • Take it slow. 

Coming out of the cave after a long winter, a bear needs time to acclimate. You may want to start with visiting the office ahead of opening, and encouraging your staff to do the same. Then try two days the first week and see how it goes.

  • Offer emotional support if possible. 

Professional coaches, therapists and clergy can talk to your staff about their mental health. It will pay off in the long run.

  • Be transparent about possible layoffs, furloughs or job eliminations. No surprises please, let them prepare.
  • Have real communication about diversity.  

Create guidelines for behavior in these conversations, and have a moderator who keeps the conversation constructive. Offer books and movies as resources. Have conversations that allow staff to express their fear, pain, and anger. This kind of sharing can be extremely emotional, so make sure you to have professional support around it.

  • Practice People Over Profit  

Sure, we are working to earn money, and companies must be profitable to hire people, and I know that in some industries robots will replace people. Given this reality, how can you make the workplace a desirable and safe place so that people want to work for you? 

Please let us know how the transition back to the office works for you and your company.

Kathi Elster – Executive Coach and co-owner of K Squared Enterprises.

Contact us at info@mycrazyoffice.co for any further help around this topic.

The Importance of Praise

This is a stressful time. As we continue to live with uncertainty, nerves can fray, hope can turn to fear, and disappointment can turn to deep sadness and depression. As the weeks of our pandemic quarantine pass, our initial response of being on our best behavior may be giving way to more normal reactions to work annoyances and unrealistic expectations. 

So, without sounding sappy – and those who know me know I’m not sappy – what if we all tried to be nicer to one another? I’m talking about kindness and respect. There may be certain days where remembering to be nice to your co-workers, clients, vendors or management could pose a challenge, but you can forgive yourself for those days and start again tomorrow.

What takes a few seconds to do could make someone’s day. You have no idea what people are dealing with in their personal lives so just be nice, it’s that simple.

Consider the following:

  • How about asking everyone you come in contact with – “How is your day going?” And wait for their answer.  Let’s go a little deeper than the usual, exchange of “How are you?” “Fine.” 
  • When on a Zoom call, why not say, “You look good today.” Then wait to see the other person smile.
  • Reach out to people via text, phone or email and say – “I was thinking about you” especially to those co-workers who live alone.
  • Take a moment to tell your coworkers, “Nice job on that project.” Of course, you do need to mean it.  Acknowledging the effort someone puts into their work can help them feel good – especially during these difficult days.
  • Practice saying, “Thank you,” even for the small things. Most of the time, we don’t need to thank others daily.  We’re usually working at a fast pace, moving from one thing to the next. Offering an unexpected “Thank you,” can create a much-needed positive moment in someone’s day.
  • When in a virtual or in-person meeting try saying, “I appreciate your input.” So often we don’t take the time to acknowledge the ideas that other people contribute. Whether we use that input or not, praising another person for their ideas helps them flourish and get better at offering ideas over time.

I know that not all corporate cultures will find these practices comfortable, so pick and choose wisely.  But kindness and praise never hurt anyone, so give it a try.

Kathi Elster – Executive Coach and co-owner of K Squared Enterprises.

Contact us at info@mycrazyoffice.co for any further help around this topic.

Is Someone Getting on Your Last Nerve?

My husband was noticeably irritated with me last night. He said that I was “yawn talking.” Do you know what yawn talking is? It’s when you keep talking even as you yawn. Apparently, I’ve been doing that a lot lately, and it’s extremely annoying.

My initial reaction after being accused of “yawn talking,” was to strike back. If I do that, then he “burp talks.” But that isn’t really the point. The point is, we’ve been sheltering in place for too long, and we’re getting on each other’s nerves. Critical words, verbal tics, grating habits, and nonverbal gestures that we might normally have shrugged off are getting to us.

You may find yourself in a similar situation. Over the past couple of weeks, I’ve heard numerous complaints from my clients about other people’s bad behavior. It could be a boss who is making more-than-usual unreasonable demands. A family member who is acting out. A coworker who is chronically late – even for Zoom meetings. Perhaps you have an upstairs neighbor who is playing loud music or moving furniture late at night.

None of these may be new behaviors, but they feel more irritating today. It’s the emotional by-product of extended captivity in the name of staying safe.

If your nerves are frayed, your temper is quick, and you feel overly reactive to the behavior of others, you are not alone. The question is, what can we do to calm our systems down?

Here are a few tips:

Shift your energy – I’ve said it before, and I will say it again. Confined living creates pent up energy which needs to be released one way or another. Run, jog, dance, squirm, have a pillow fight, take a bath, step outside, take ten deep breaths. Do something to shift the energy and relax your system. The more rigorous the movement, the better the release.

Ask yourself, “how important is it?” – If someone criticizes you, interrupts you, ignores you, makes a sarcastic remark, or offends you in some way, try to pause and ask yourself if it’s worth getting upset about. Is this a matter of life or death? Is your welfare truly threatened by this person/event/remark?

Let someone talk you off of the ledge – Sometimes you may know that you are over-reacting but you can’t help yourself. At these times, it’s smart to call a trusted friend or confidante, voice your complaint, and let them calm you down.

Try to find the humor – This isn’t always easy, but it’s well worth the effort. I am forever grateful to those people who can find the humor in difficult moments. Laughter relaxes the nervous system and puts small problems in their proper perspective. If you can find what’s funny in a tense exchange, both parties will benefit.

There is no miracle cure for our frayed nerves at this time. We don’t know exactly when we will be less confined, more mobile, less fearful. While we do our best to manage our lives during the pandemic, let’s all commit to doing what we can to soothe our over-worked nerves.

Katherine Crowley – Career Therapist and co-owner of K Squared Enterprises

Contact us at info@mycrazyoffice.co for any further help around this topic.

Living in the Waiting Room

I don’t know about you, but I hate to wait. When faced with a long line at a store, a movie, a food bar or even a gas station, I’m the person who opts out, returning at another time when I won’t have to wait. In fact, until March of this year, waiting for anything seemed like an immense waste of time to me.

That was before the pandemic hit. Before we were all told to shelter in place. Before we understood the importance of social distancing. And before we were asked to wait in line at stores, at banks, at any place where people congregate to conduct their essential business.

Now, waiting is a form of caring, of preventing, of dealing with a situation we don’t yet have under control. We’re waiting for signs that it’s safe for the economy to slowly re-open. We’re waiting to see how schools will operate. We’re waiting to discover when and how sports teams, service businesses, and the entire entertainment industry will re-emerge.

It’s hard to be waiting in so many ways for so many things. The human brain is a planning brain and we desperately want to know what comes next. That unquenchable thirst for answers can mutate into uncomfortable feelings of anxiety, frustration, impatience, agitation, restlessness and even depression.

Today, we are all Living in the Waiting Room. We won’t have to be here forever, but it will be a while before we can re-launch our lives in any significant way. What follows are some thoughts about making the Waiting Room more tolerable:

Bring many forms of entertainment to the Waiting Room– good books, fun movies, knitting projects, crossword puzzles, word games, musical instruments, dance routines, sketch pads, new recipes – anything that takes your attention away from fretting, worrying or obsessing and allows your mind to be creative.

Take physical breaks from sitting in the Waiting Room – Go outside, take a run, go for a hike, yawn, stretch, shake your head and arms, walk around, pound a pillow. Physical movement helps move emotions through your body. Feelings of impatience, frustration and agitation can be reduced by increasing blood flow.

Connect with other people in the Waiting Room – We’ve heard over and over that we are in this together. Nothing confirms that more than striking up conversations with others who are waiting. Even if the novelty of video conferencing has worn off, it’s still essential to reach out to the people you care about and make contact. Human connection lessens anxiety and makes us feel less adrift.

Try not to obsess about when you’re getting out of the Waiting Room – This is a hard request. You know that person in the waiting room who paces back and forth, looks at the time, stares at their phone, insists on being the first to be informed? Don’t be that person. Understand the limits of endless news briefings, medical predictions, scare tactics, and conspiracy theories. None of those items are going to get us out of here faster. And everyone is working on getting things moving again.

One other thing about the Waiting Room – each person, each family has their own set of concerns, their own set of pressures that they are juggling.  Appreciating that we are all dealing with different conditions is part of living in the Waiting Room. You don’t have to feel guilty if your conditions are less difficult than others, but you can be respectful and appreciate the wide range of challenges that each person in the Waiting Room is managing.

Katherine Crowley – Career Therapist and co-owner of K Squared Enterprises

Contact us at info@mycrazyoffice.co for any further help around this topic.

Being Kind to Your Emotionally Exhausted Self

So here we are. For many people this is week six (or more) of sheltering in place.

It’s also week six of home schooling, endless meal preparation, social isolation, working remotely, and celebrating almost every occasion we can think of virtually – on Zoom, Google Chat, FaceTime, Skype and whatever other device or platform appeals to you.

For some, the past six weeks have included sudden, tragic losses of family members or friends. For others, the losses have involved employment, income, daily routines, human contact, favorite past-times or any sense of normalcy. It’s been rough.

As a collective population, we are tired. We keep trying to figure out where we are headed, and when we will be able to return to some form of our pre-Corona lives. In the meantime, we have to manage the feelings of loss, frustration, anger, fear, sadness, and anxiety that are “normal” during a pandemic of these proportions.

While we wait for the next phase of this very strange time, I encourage everyone to find just a few simple ways to be kind to your emotionally exhausted self.  

Here’s what being kind to your emotionally exhausted self could look like:

You stop for a minute every day, and give yourself credit for all you are doing to keep your life (and that of your family and friends) intact.

You take time to cool your system down by going on an extra walk, taking a full lunch break, or enjoying a longer-than-normal shower.

You protect yourself from overworking by instating email curfews — no reading or responding to emails after 10 pm. No opening emails in the morning until you’re out of bed.

You take time to reach out to the people who are able to hear you complain and are gifted at making you laugh. 

You make sure to read, watch, or listen to something pleasurable before going to bed.

You help yourself get better sleep by listening to a meditation or relaxation podcast designed for that purpose.

You forgive yourself for being overly sensitive or irritable during the day. And you forgive others for the same thing.

Being kind to your emotionally exhausted self recognizes that this has already been a long haul, that you have done your best to weather it, and that you will surely continue to carry on. I encourage you to try one or all of these tactics as an act of kindness – your exhausted self with thank you.

Katherine Crowley – Career Therapist and co-owner of K Squared Enterprises

Contact us at info@mycrazyoffice.co for any further help around this topic.

 

This is A Marathon, Not A Sprint – How to Manage Your Emotions During the Pandemic

One message that we are all hearing over and over again is that the current state of affairs is going to last for a while. It’s clear that, from an emotional endurance point of view, we are looking at a situation that is more of a marathon than a sprint. With that in mind, here are some tips for managing your emotional and mental health while living and working with the pandemic.

  • Make room for grief – Last week, the Harvard Business Review published an excellent article entitled, “That Discomfort You’re Feeling Is Grief.” (https://bit.ly/2wI6uhC) It explained that due to the range of losses resulting from the pandemic (income, routine, sense of safety, human connection, life) we are in a collective state of grief. Grief has different stages. There’s denial, anger/blame, bargaining, sadness/depression, and acceptance/renewal. We are all cycling through these feelings on an hourly, daily or weekly basis. Making room for grief means that when you feel enraged by a co-worker who arrives late for a conference call, you realize that your reaction may not just be about his tardiness. It may also be your experience of grief. 
  • Take time to rest – One of the best ways to address feelings of grief and to protect your immune system is through rest. Rest is accomplished whenever we turn down the volume on our digital lives, and engage in something restorative. Rest can involve a good night’s sleep, a daytime nap, a walk outside, an exercise or yoga routine, 10 minutes of meditation, cooking, or a chat with a friend. You may feel rested when you listen to music, play an instrument, take a bath, read a book, or watch your favorite movie or video. Whatever restores your energy and relaxes your brain, schedule time to do it.
  • Practice compassionate self-discipline – Given the degree of upheaval that you are probably experiencing, it may be challenging to be as self-disciplined as you were pre-Corona. Compassionate self-discipline encourages you to maintain as many healthy practices as you can — wake up at the same hour, dress for work, eat well (if you can), exercise, meditate, plan your day. At the same time, compassionate self-discipline understands that there may be days and circumstances when all of those practices get kicked to the curb. Compassionate self-discipline aims to keep you healthy without beating you up. 
  • Forgive yourself and others for slips – We are all living under extremely stressful times, and each person’s stressors are slightly different. It’s important to understand that you and the people in your life (coworkers, bosses, family members, friends) are probably having emotional slips from time to time. Feelings of fear, anger, anxiety and sadness may morph into harsh remarks, obsessive behavior, forgotten promises, shut down emotions, and heated arguments. This is a time to take a deep breath and let go of things said in the heat (or cold) of the moment. Chances are that you and the people in your life are emotionally exhausted; everyone is doing the best that they can.

Katherine Crowley – Career Therapist and co-owner of K Squared Enterprises

Contact us at info@mycrazyoffice.co for any further help around this topic.

The Best Leadership Tactics for Getting Through the Covid 19 Crisis

You may be the leader of a large organization, the executive director of a nonprofit, the manager of a team, the owner of a business with a few staff, or the sole proprietor of a small business.  It does not matter how many people directly report to you. At this time, we are all called to be leaders. What does that mean?

1 – Be the calm in the storm. One of my clients is the Executive Director of a large retirement community.  After describing the extensive plan she’d developed to protect all residents and staff from the virus, she said, “You want me in a crisis, because when everyone gets upset I get calm.” She shared her process: “I make my lists and methodically take care of each item as calmly as possible. I think through what could go wrong, and take steps to eliminate every problem as best as I can.” 

2 – Make tough decisions. Confronted with the prospect of several months of delayed revenue, managers, business owners and CEO’s everywhere face tough decisions. One CEO told me she’d asked her CFO for a cash projection for the year. To her surprise, she found out that her organization had more cash on hand than she’d originally thought. Because money will be coming in, she does not have to let people go. Another CEO conducted the same kind of financial analysis for her organization with less favorable results. She is preparing to lay staff off.  

3 – Be the positive voice, and at the same time be realistic. It is time to be transparent. I know you’re thinking that the term transparent has been overused.  Transparent simply means tell the truth. If you know that your company or department or organization must take difficult steps like letting staff go, communicate that clearly. Describe the problem and what you are doing about it: “We may have to let some people go. We may lose business. But we are looking to secure financing.” Tell them the truth. Tell them you are doing all you can – then deliver on your promise; they are watching.

4 – Care about your people like you have never cared before. I had a client ask, “How are you doing?” I said, “Fine.” She said, “No. Tell me how you are really doing.” That individual showed true concern for my well-being. Take the lead in this area, and express true interest in your staff’s physical, mental and emotional state. I have another client who is holding a virtual happy hour for her employees every day at 6:00 pm – participation not required. If you manage people who are considered essential workers, give them food, drinks, cash – whatever they need. And be sure to take care of their families. 

5 – Look for creative ways to give. This is not a time to look for business. It will come if you show and believe we are all in this together. Think Give not Get. Can your company retool and make masks or hospital gowns for medial staff? Can you put your services online? Shaun the co-owner of Seagull Hair salon here in NYC, is putting up tutorials on how to cut your bangs, touch up your roots and trim your beard at home. Think out of the box: How can you keep your clients be engaged without any expectations? When you return to work, your clients will return to you because they received from you.  

6 – Make sacrifices. This is a time when you may have to ask staff to take pay cuts. Those pay cuts should not exclude you. You may have staff that are home schooling while their partner is an essential worker. You might want to take on some of their work to lighten their load.

Kathi Elster – Executive Coach and co-owner of K Squared Enterprises.

Contact us at info@mycrazyoffice.co with any questions or for further help around this topic.